Privacy policy for customers and other data subjects

We are committed to DATA PROTECTION

Introduction to privacy policy

Confidentiality is a vital part of all of our business relationships with you, our customers, business partners and interested parties. Confidentiality includes handling your data responsibly. That’s why DZ BANK is fully committed to data protection. 

By taking a responsible approach and implementing technical and organisational measures, we ensure that every area of our company complies with statutory data protection requirements. We protect your data against manipulation, loss and unauthorised access. We also ensure that your data is collected, processed and used within DZ BANK in a secure and legally compliant manner.

Our privacy policies provide information about how your personal data is processed by DZ BANK, as well as the rights and claims which you are entitled to under the General Data Protection Regulation (GDPR). The following pages provide information about which data we process for each particular group and how this data is used, along with additional specifics.

When you visit this website, we will only collect, process and use your personal data when this is required for technical reasons. DZ BANK processes personal data (such as your IP address and which web browser you use) so that we can provide and display the content of the website.

Any personal data which you provide to us will be handled carefully in accordance with data protection requirements and standard banking practices. We will delete and restrict access to your data on a regular basis if it is no longer required and we are not required by law to retain it.

Under the GDPR, you have the rights of access to and rectification or erasure of personal data, the right to data portability, the right to restrict the processing of your personal data, and the right to object.

How you exercise these rights will depend on the type of data processing. You also have the right to lodge a complaint with the relevant supervisory authority.


Contact information for data protection enquiries

Data protection officer, DZ BANK AG

Email address:



Platz der Republik

60265 Frankfurt am Main

Telephone: 069 74 47-01

Fax: 069 74 47-16 85 

Email address: