Privacy policy

for Mastercard® and VISA Card

As the issuer of your Mastercard® or Visa Card, we would like to welcome you to our website. We are committed to handling your data in a responsible manner. We would therefore like to provide you with information about how your data is processed when you apply for and use cards, additional services and functions, as well as your rights and claims.

Card products derive their complexity from the services involved, which include the ensuing processing of data. We want to provide some clarity by compiling all of the relevant data protection information about our current products in accordance with Articles 13, 14 and 21 of the GDPR. Each information item indicates which card it applies to.

Please note that the bank which sold the card to you may not provide all of the following products. Each bank decides which card they would like to offer.

Our card products are designed for the German market. Therefore those Information is available in German only. Please contact the customer service at your bank if you need further assistance.


Contact information for data protection enquiries

Data protection officer, DZ BANK AG

Email address:



Platz der Republik

60265 Frankfurt am Main

Telephone: 069 74 47-01

Fax: 069 74 47-16 85 

Email address: