DZ BANK WHISTLEBLOWING SYSTEM
DZ BANK has implemented a whistleblowing system, which can be used by employees as well as third parties (e.g. clients, suppliers, external employees) in case of suspicious facts of criminal activity or other irregularities, which may lead to reputational or financial losses of DZ BANK. The procedure ensures the confidentiality of the whistleblower’s identity.
Due to the use of the whistleblowing system, the whistleblower does not have to fear any negative consequences, except in case of a demonstrably intentional misuse of the whistleblowing system.
In general, you can always get in touch with us if something seems unusual to you. We listen to you and review and assess your information.
You have the option of contacting our internal or external ombudsman. There do not incur any costs for you when contacting us. You will be informed about the progress of the case as far as the circumstances permit.
| Internal Ombudsman | External Ombudsman |
|---|---|
Dr. Michael Lange | Buchert Jacob Partner Rechtsanwälte Partner-schaftsgesellschaft mbB Kaiserstraße 22 60311 Frankfurt am Main Germany Secretariat: +49 (0) 69 710 33 330 Attorney-at-law Dr. Rainer Buchert Tel.: +49 (0) 6105-921 355 E-Mail: dr-buchert@dr-buchert.de Attorney-at-law Dr. Caroline Jacob Tel.: +49 (0) 69 710 33 534 E-Mail: dr-jacob@dr-buchert.de Contact form: https://www.ombudsperson-frankfurt.de/en/contactform/ |
| Please note that the whistleblowing system is not an input channel for complaints. For complaints against DZ BANK, we refer to https://www.dzbank.com/complaints. There you will find information on the complaints procedure, contacts and further options. For complaints concerning the business relationship with your Volks- and Raiffeisenbank, please get in touch with your local contact person. In addition, DZ BANK also participates in the BVR Ombudsman procedure (https://www.bvr.de/Service/Kundenbeschwerdestelle). |