1. Introduction

DZ BANK AG is delighted about your visit to its website and interest in the company. We take a serious interest in the protection of your personal data and want you to feel safe when visiting our website.

If you provide us with personal data, we handle it with the care commonly practiced in the banking industry and in accordance with the statutory data-protection guidelines.

If you wish to send us confidential communications, we suggest you use regular post for your own safety.


2. Collection and processing of personal data

This Internet presence only collects, processes and uses personal data to the extent necessary.

DZ BANK processes personal data, such as your IP address or your browser type and browser version, for providing and visualising the Internet presence.

Under no circumstances will the collected data be sold or made available to third parties unless specific reference is made to those circumstances in this Data Protection Statement.

Personal data are only collected and processed if you enter them to e.g. order information material or create a securities tracking account, and, in that case, only for the purpose concerned.

DZ BANK processes and saves personal data only for the duration needed to achieve the original purpose of the storage and / or required by law. If the purpose of the storage lapses, or a legally prescribed retention period expires, the personal data will be routinely blocked or erased in accordance with the statutory guidelines.

Our web pages use https encryption. Provided that personal data are collected, these will therefore be encrypted prior to transmission.


3. Links to social-media platforms

Our web pages do not contain any plugins of social-media platforms such as Facebook & Co. If icons of these third-party providers appear on our web pages, they will only be in the form of links to the platforms concerned. Consequently, personal data are not transmitted to social-media providers as long as you remain on our website. When you click a link to switch to the website of a social-media provider, the data protection policies of that provider apply.


4. Inquiries sent via contact forms and by e-mail

At various places on our website, you are able to contact us using an appropriate online form.

If you contact us via an online form or by e-mail, we will only use the details you provide us to clarify your inquiry and to be able to ask any necessary follow-up questions. In the absence of any further retention obligations, these data will be erased from our systems once your inquiry has been answered.


5. Cookies

In some areas of the website, DZ BANK uses so-called cookies so that we can provide our services to you a more-personalised form. Cookies are identifiers which a web server can send to your computer to identify you for the duration of your visit.

You can generally display cookies in your browser (e.g. in Mozilla Firefox under Tools --> Settings --> Data protection --> Show cookies. You can also configure your browser to inform you when a cookie is about to be set, or to generally prohibit the saving of cookies. Also, most browsers offer a function to delete individual cookies or all of the cookies which have been set thus far.


6. Website analytics

DZ BANK uses a website analytics tool to analyse its web pages and visitors’ behaviour. The tool involved is an open-source software application (Matomo / Piwik) which is hosted on DZ BANK’s own servers (in-house hosting); consequently, the collected analytics data are not forwarded to third parties.

The analysis of these data makes it possible to optimise the website for the visitor. For this, the registered IP address is rendered anonymous prior to conducting the analysis.

Session cookies are saved on your computer to create usage profiles, and fully removed from it again when you close DZ BANK’s website.

The thus-collected data are not used to identify visitors to our website or to gather personal data via a pseudonym holder.


7. Rights of data subjects

The General Data Protection Regulation gives you the right to information, rectification, portability, restriction of processing (blocking), and erasure of your data. It also provides for a right to object to certain processing of your data, namely that relating to processing based on a legitimate interest.

The exercising of these rights may depend on the type of processing concerned, and thus differ from one processing operation to another.

We would also like to remind you of your general right to lodge a complaint with the competent supervisory authority.


8.  Controller

The controller of the web pages and processes which process data on these web pages is:


Platz der Republik,

60325 Frankfurt am Main


Postal address: 60265 Frankfurt am Main, Germany

Phone: +49 (0)69 7447-01

Fax: +49 (0)69 7447-1685


Your direct contact for data protection-related matters.


9. Data Protection Officer

If you would like to refer your matter directly to DZ BANK’s Data Protection Officer, the DPO can be reached as follows:


Data Protection Officer / Datenschutzbeauftragter

60265 Frankfurt am Main


Phone: +49 (0)69 7447-94101

Fax: +49 (0)69 427267-0539