As the issuer of your Mastercard® or Visa card, we would like to welcome you to our website. We are committed to handling your data in a responsible manner. We would therefore like to provide you with information about how your data is processed when you apply for and use cards, additional services and functions, as well as your rights and claims.
Card products derive their complexity from the services involved, which include the ensuing processing of data. We want to provide some clarity by compiling all of the relevant data protection information about our current products in accordance with Articles 13, 14 and 21 of the GDPR. Each information item indicates which card it applies to.
Please note that the bank which issued your card may not provide all of the following products. Each bank decides which cards they would like to provide.
DZ BANK AG information for Mastercard® and Visa cards
- for personal cards
relevant for all card products with the exception of BusinessCard Basic, BusinessCard, BusinessCard Plus, MasterCard® Basic44
- for company credit cards
relevant for BusinessCard Basic, BusinessCard, BusinessCard Plus
- for Mastercard® Basic44 cardholders
- for companies with a Mastercard® Basic44 framework agreement
Information about Apple Pay
- relevant to all card products except debit card Mastercard Basis44 such as credit cards BusinessCard Basic, BusinessCard and BusinessCard Plus
Information about SCHUFA
- SCHUFA Holding AG
relevant for all card products with the exception of BasicCard, Mastercard® Basic44, BusinessCard Basic, BusinessCard and BusinessCard Plus. Also relevant for companies with a BusinessCard or BusinessCard Plus framework agreement
Information about related insurance services
- provided by the R+V insurance group
relevant for card products GoldCard, VR-GoldKombi, ReiseCard, ShoppingCard, VISA PLATINUM and VISA PLATINUM Plus
Information about additional added-value services, including special insurance services
- Airport VIP lounge access
relevant for card products VISA PLATINUM, VISA PLATINUM Plus and Mastercard® PremiumCard
- Services provided by MEHRWERK GmbH
relevant for card product Mastercard® PremiumCard
Information only available in German. For further information, please contact the third party companies.